1Who We Are and How to Read This Policy
123mo is an online gaming platform serving players in the Philippines. For the purposes of the Philippine Data Privacy Act of 2012 (RA 10173), 123mo acts as the Personal Information Controller ("PIC") with respect to the personal data of registered players and site visitors. This means 123mo determines the purposes for which personal data is collected and the means by which it is processed.
This Privacy Policy applies to all personal data collected through the 123mo website at 123mo.app, the 123mo mobile-optimised platform, any related applications, and all communications between 123mo and its registered players — including customer support interactions, email communications, and marketing messages where applicable.
If you are a registered 123mo player, this policy applies to you. If you visit 123mo.app without registering, certain sections — particularly those relating to cookies and technical data — still apply to your visit. Please read the whole policy before registering if you have any questions about how your data will be handled.
123mo — serving Filipino players across every island with a privacy-first approach.
2What Personal Data We Collect
The personal data 123mo collects falls into the following categories. We only collect what is genuinely necessary for the stated purposes — there is no data collection on 123mo that exists without a specific operational, legal, or regulatory reason.
| Category | Data Points | Required? |
|---|---|---|
| Identity | Full legal name, date of birth, nationality, government ID type and number | Mandatory |
| Contact | Mobile number, email address, residential address in the Philippines | Mandatory |
| Financial | GCash/Maya mobile number, bank account details (where applicable), transaction history, deposit and withdrawal records | Mandatory |
| Account Activity | Login timestamps, session durations, game history, bet records, wagering patterns, responsible gaming tool usage | Automatic |
| Technical | IP address, device type, operating system, browser type, app version, connection type | Automatic |
| Communications | Support chat transcripts, email correspondence, feedback submitted to 123mo | Where initiated |
| Verification Documents | Scanned or photographed government-issued Philippine IDs, selfie verification images, proof of address documents | When requested |
Providing false or inaccurate personal information to 123mo constitutes a violation of our Terms and Conditions and may also constitute an offence under applicable Philippine law. Always ensure the details in your 123mo account are accurate and kept up to date.
3How We Collect Your Data
123mo collects personal data through several different channels, all of which are directly connected to your use of the platform:
- Registration: When you create a 123mo account, you provide your name, date of birth, contact number, email address, and residential address directly through the registration form.
- Identity Verification: When 123mo requests KYC (Know Your Customer) documentation, you submit government-issued Philippine IDs and related supporting documents through the platform's secure upload function.
- Deposits and Withdrawals: Payment-related data including your GCash or Maya mobile number, bank account details, and transaction records are collected each time you initiate a financial transaction through 123mo.
- Platform Usage: Technical and behavioural data — including device information, IP address, session activity, game play history, and bet records — is collected automatically as you use the platform.
- Customer Support: Any personal data you share when you contact 123mo's support team via live chat or email is collected and retained as part of the support record.
- Cookies and Similar Technologies: Data is collected automatically via cookies and similar tracking tools as described in Section 6 of this policy.
- Third-Party Verification Services: Where identity or age verification is conducted through a third-party provider, that provider may share verification results and associated data with 123mo.
Every player interaction on 123mo is handled with care and full data accountability.
4Why We Use Your Personal Data
123mo processes personal data for specific, legitimate purposes only. The table below maps each processing activity to its legal basis under the Philippine Data Privacy Act.
| Processing Purpose | Legal Basis |
|---|---|
| Creating and managing your 123mo player account | Contract performance |
| Processing deposits, withdrawals, and payment reversals | Contract performance |
| Verifying your identity and age in compliance with gaming regulations | Legal obligation |
| Preventing fraud, money laundering, and prohibited activity | Legal obligation / Legitimate interest |
| Providing customer support and resolving disputes | Contract performance / Legitimate interest |
| Delivering responsible gaming tools and monitoring for problem gambling indicators | Legal obligation / Legitimate interest |
| Improving platform performance, fixing bugs, and developing new features | Legitimate interest |
| Sending transactional communications (deposit confirmations, withdrawal notices) | Contract performance |
| Sending marketing communications about promotions and new games | Consent |
| Regulatory reporting and compliance with government or NPC requests | Legal obligation |
123mo will not process your personal data for any purpose not listed here without first notifying you and, where required by law, obtaining your consent.
6Cookies and Tracking Technologies
123mo uses cookies and similar technologies on its platform. Cookies are small text files stored on your device that help the platform function correctly, maintain your session, and collect information about how the platform is used.
The types of cookies used by 123mo include:
- Strictly Necessary Cookies: Required for the platform to function. These include session cookies that keep you logged in while you're using 123mo. They cannot be disabled without breaking core platform functionality.
- Functional Cookies: Remember your preferences such as language settings, last-used game category, and display options. These make the platform feel more personal and reduce the need to re-enter preferences on every visit.
- Analytics Cookies: Help 123mo understand how players use the platform — which pages are visited most, where players encounter difficulties, and how they navigate between game categories. This data is aggregated and anonymised.
- Security Cookies: Used to detect and prevent fraud, bot activity, and unauthorised access attempts. These are essential to maintaining the safety of every 123mo player account.
123mo does not use third-party advertising cookies or cross-site tracking cookies. You can manage cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies will affect your ability to log in and use the platform.
7How Long We Keep Your Data
123mo retains personal data for as long as it is needed for the purpose for which it was collected, or as required by applicable Philippine law and regulations. The general retention periods are:
- Active Account Data: Held for the duration of your active 123mo account relationship plus any legally required period following account closure.
- Financial Records and Transaction Data: Retained for a minimum of five (5) years following the transaction date in compliance with Philippine anti-money laundering regulations under RA 9160.
- Identity Verification Documents: Retained for a minimum of five (5) years after the verification event or account closure, whichever is later.
- Customer Support Records: Retained for two (2) years from the date of the last interaction, unless the record relates to an unresolved dispute or legal matter in which case it is held until the matter is fully resolved.
- Marketing Consent Records: Held until you withdraw consent, after which the withdrawal record itself is retained as evidence of the consent status change.
- Technical and Analytical Data: Typically anonymised or deleted within twelve (12) months.
When data has reached the end of its applicable retention period and is no longer required for any legal or regulatory purpose, 123mo securely deletes or anonymises it.
8How We Protect Your Data
123mo takes the security of your personal data seriously. The following technical and organisational measures are in place to protect player data held on our systems:
- All data transmitted between your device and 123mo is encrypted using TLS (Transport Layer Security). Do not use 123mo over unencrypted connections.
- Personal data stored on 123mo systems is encrypted at rest using current industry standards.
- Access to personal data within 123mo is restricted on a need-to-know basis. Staff with access to sensitive data receive privacy and security training.
- All access to production data systems is logged and monitored. Anomalous access patterns trigger automatic alerts.
- 123mo conducts regular internal and third-party security reviews. Identified vulnerabilities are remediated promptly.
- In the event of a data breach that poses a risk to the rights of affected players, 123mo will notify the National Privacy Commission (NPC) and affected players in accordance with the timeframes required by RA 10173.
Your 123mo account and personal data are protected by multi-layer security measures.
9Your Rights as a Data Subject
Under the Philippine Data Privacy Act, you have the following rights regarding your personal data held by 123mo. You may exercise any of these rights at any time by contacting our Data Protection Officer at the details in Section 14.
Right to Access
Request a copy of the personal data 123mo holds about you and information about how it is being processed.
Right to Rectification
Request correction of inaccurate or incomplete personal data. You can update many details directly in your 123mo account settings.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Right to Object
Object to the processing of your personal data where the legal basis is legitimate interest, including objecting to direct marketing at any time.
Right to Data Portability
Request a copy of the personal data you provided to 123mo in a structured, machine-readable format where technically feasible.
Right to Restrict Processing
Request that 123mo limits how it uses your personal data while a dispute about accuracy or legal basis is being resolved.
Right to Withdraw Consent
Where processing is based on your consent (e.g. marketing emails), withdraw that consent at any time without affecting the lawfulness of prior processing.
Right to Complain to the NPC
Lodge a complaint with the National Privacy Commission (NPC) if you believe 123mo has breached your data privacy rights under Philippine law.
123mo will respond to all data subject rights requests within the timeframe required by law — generally within thirty (30) calendar days of receipt. Complex requests may take longer; you will be notified if additional time is needed and given a reason for the delay.
10Children and Minors
123mo is strictly an adult platform. No person under 21 years of age is permitted to register an account or use any service on the platform. 123mo does not knowingly collect personal data from individuals under 21 years old.
If 123mo becomes aware that an account has been registered by or on behalf of a minor, the account will be immediately suspended, all transactions voided, and any remaining balance returned to the payment method of origin after investigation. Any personal data collected in connection with such an account will be securely deleted.
If you believe a minor may have registered on 123mo, please contact our support team immediately at support@123mo.app so that the matter can be investigated and resolved promptly.
11Marketing Communications
With your consent, 123mo may send you marketing communications about promotions, bonuses, new game launches, and other platform updates via email or SMS to your registered mobile number. Consent for marketing is opt-in — you will never be enrolled in marketing communications without actively agreeing to receive them.
You may withdraw your consent and opt out of marketing communications at any time by:
- Updating your communication preferences in your 123mo account settings.
- Clicking the unsubscribe link included at the bottom of every marketing email.
- Contacting 123mo support and requesting removal from marketing lists.
Please note that opting out of marketing communications does not affect transactional messages, which are sent to you as a necessary part of your account relationship with 123mo (e.g. deposit confirmations, password reset emails, important account notices).
12Cross-Border Data Transfers
Certain technology service providers and infrastructure partners used by 123mo may operate servers or process data in locations outside the Philippines. Where personal data is transferred outside the Philippines, 123mo ensures that appropriate safeguards are in place to protect your data to a standard equivalent to Philippine law requirements.
Such safeguards may include contractual data processing agreements that incorporate the data protection standards required under RA 10173. 123mo will not transfer personal data to a jurisdiction with materially inadequate data protection standards without first implementing additional protective measures.
If you wish to know more about the specific cross-border transfers that apply to your data and the safeguards in place, you may contact our Data Protection Officer using the details in Section 14.
13Changes to This Privacy Policy
123mo may update this Privacy Policy periodically to reflect changes in our data processing practices, platform features, or applicable law. Where a change is material — meaning it significantly affects your rights or how your data is used — 123mo will notify you by email to your registered address and/or by a prominent notice on the 123mo platform before the change takes effect.
The "Last Updated" date at the top of this page reflects when the policy was most recently revised. We encourage you to review this page periodically so you are always aware of the current policy. Your continued use of 123mo after a policy update constitutes your acknowledgment of the revised terms.
14Contact Our Data Protection Officer
123mo has appointed a Data Protection Officer (DPO) in compliance with the requirements of the Philippine Data Privacy Act. If you have any questions about this Privacy Policy, want to exercise any of your data subject rights, or have a concern about how 123mo handles your personal data, please contact our DPO directly:
- Email: privacy@123mo.app
- General Support: support@123mo.app
- Live Chat: Available inside the 123mo platform after logging in — typically the fastest channel for straightforward requests.
- Response Timeframe: Privacy-related requests and complaints will receive a substantive response within thirty (30) calendar days of receipt.
If you are not satisfied with 123mo's response to your privacy concern, you have the right to escalate the matter to the National Privacy Commission of the Philippines. Information about how to file a complaint with the NPC is available on the NPC's official government website.
123mo is committed to resolving privacy concerns directly with our players wherever possible. Please always contact us first so we have the opportunity to address your concern before you escalate to the NPC — in most cases, we can resolve issues quickly and without the need for a formal complaint process.